====== Recall ======

The Recall task allows you to request [[object:media|Media]] back from another [[object:repository|Repository]], such as your offsite vendor or remote storage facility.

===== Recall Process =====


==== Select Recall ====

Click the arrow to open the drop box menu and select ''Recall'' from the **Task Menu**.

{{select_recall.gif}}

==== Options ====

This will open the **Options** window. If required you can set the location for the log files to be written to, or leave the default. 

To change the default directory, click in the field to the right of the Log File Folder and click on the (''...'') button and select directory.

Click ''Next'' to continue.

{{technote:add_volume:set_log_location.gif}}

==== Selecting a Customer ====

Select the account or Customer that you want to manage [[object:volume|Volumes]] for by double-clicking the [[object:customer|Customer Description or Customer-ID]] or left-clicking the [[object:customer|Customer Description or Customer-ID]] and clicking ''Next'' at the bottom of the page to continue.

{{select_customer.gif}}

==== Selecting a Media Type ====

Select the [[object:media|Media type]] that you want recalled  by double-clicking the [[object:media|Media-ID]] or left-clicking the [[object:media|Media-ID]] and clicking ''Next'' at the bottom of the page to continue.

{{select_media.gif}}

==== Selecting a Repository ====

Select the [[object:repository|Repository]] that you want the [[object:volume|Volumes]] recalled to by double-clicking the [[object:repository|Repository-ID]] or left-clicking the [[object:repository|Repository-ID]] and clicking ''Next'' at the bottom of the page to continue.

{{select_repository.gif}}

==== Selecting Volumes ====

The Recall Volume Selection window shows all Volumes at any Repository other than the one you are recalling to.  Displayed Volumes can be filtered to aid selection, such as only showing Offsite Volumes by adding the filter Of*.

{{filter_volumes_offsite.gif}}

Select the [[object:volume|Volumes]] you wish to recall by either:

  * Click the ''Scanner Icon'' at the top right to open the ''Scan'' window and Scan the required [[object:volume|Volumes]] using your preferred [[desktop:scan_window| scanning method]].

{{scan_volume.png}}

  * selecting individual [[object:volume|Volumes]] by  
    * control+left-click required [[object:volume|Volumes]], right-click highlighted [[object:volume|Volumes]]  and click ''Add Volumes to selected list''
    * shift+click to select range, right-click highlighted [[object:volume|Volumes]]  and click ''Add Volumes to selected list'' 

{{select_volumes_ctrl.gif}}

If any [[object:volume|Volumes]] are selected in error, right-click those [[object:volume|Volumes]] and click on de-select or double-click to de-select. To de-select a range of [[object:volume|Volumes]] , use shift+click to select range, right-click range and click de-select.



Click ''Next'' when all required [[object:volume|Volumes]]  are selected.
==== Recalling Volumes ====

Insert information based on the criteria for your [[object:volume|Volume]]  recall delivery

  * Select anytime before or exactly from the dropbox
  * Time and AM/PM for delivery
  * Date for delivery
  * Consignment description and notes if required (optional but recommended)

Click ''Next'' to process the recall consignment.

{{:desktop:lite_recall_consignment.png}}

===== Complete =====

{{page>lite:end}}


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