====== Importing TapeTrack License ======

While logged to in TapeMaster as [[common:tapemaster_user|tapemaster]], or [[master:user#options|User-ID with tapemaster rights]]

From the menu click ''Help'' -> ''Framework Server Licensing''

<note >If the menu option **Framework Server Licensing** is greyed out and inaccessible, you do not have sufficient privileges (tapemaster rights) to alter the software license</note>

{{master_menu_license.gif}}

Click ''[[technote:export_license|Export license to a file]]'' and save the file with a descriptive name (e.g. backup_license.cfg).  Exporting your current license allows you to revert to your current license should something not work as expected while importing a new license.  If your license has a short expiry you will receive a popup message showing the number of days left and asking if you want to save it, click ''Yes'' to continue.

{{export_license.gif}}

Click ''Import license'' to open the Windows Open File dialog.

{{open_import_license.gif}}

Select the new license config file you received and click ''Open'' to import the file.

{{import_license.gif}}

Your expiry date should now be updated and ''License Status'' should read **OK**.

{{updated_license.png}}
 
On older releases, if your expiry date has updated but the license status still reads NOT-OK, click ''Apply license changes'' to save updated values.  

{{apply_changes.gif}}

Click ''OK'' to close the License Window.


<note tip> Older versions may require you to press F5 while in the [[master:customer_tree|customer tree]] window to refresh new information.  

{{:master:tapemaster_license_ok1.png?500}}</note>

====== Troubleshooting ======

If after installing new license configuration file your **License Status** still reads **Not-OK**, reinstall old configuration (backup-license.cfg) file using above instructions and contact help desk [[common:support_details|support]] for further information.  

Alternatively you can click ''Get temporary license'' and ''OK'' from the Framework Server Licensing window to give you a 12 day expiry date to continue to use TapeTrack until your new key has been issued.  Your computer must have internet access for the ''Get temporary license'' function to work.

{{:master:tapemaster_license_get_temp.png }}