==== Troubleshooter==== 
====== Update failed. Record is locked and must be unlocked by Administrator ======

The error ''Update failed. Record is locked and must be unlocked by Administrator'' is caused by trying to update or move a Volume that has an Update Lock applied to enforce the current state of the Volume remains unchanged.

{{master_move_lock.png}}

To update the Volume's status, the Update Lock must be removed by a user with tapemaster rights.  

The process to remove the Update Lock depends on what level the Update Lock was applied to.

===== Update Lock Applied To Individual Volumes =====

If the Update Lock was applied directly to the Volume level, an ''L'' flag will be displayed in TapeMaster in the Flags column on all locked Volumes.

{{master_volume_lock_master.png}}

==== Unlocking An Individual Volume ====

Double click, or right click and select ''Properties'', on the required Volume to open the ''Volume Properties'' window.

Open the ''Options'' tab and expand the ''Flags'' section by clicking on the ''+'' symbol.

{{master_volume_update_lock.png}}

Set the ''Update Lock'' to ''False'' and click ''Save'' to commit the updated information.

==== Unlocking Multiple Volumes ====

To modify [[common:volume_flags|Flags]], select the required [[object:volume|Volume/s]] from Inventory list, right-click and select ''Special Operations'' -> ''Modify'' -> ''Flags'' to open the ''Modify Flags'' window.

{{master_flags_update_lock.png}}

Expand the ''Volume Lock'' Flag, from the drop down list select ''Remove Flag'' and click ''Apply Updates'' to commit data and close the ''Modify Flags'' window.

===== Update Lock Applied at Media Level =====

Update Lock applied at the Media level will stop any updates to all Volumes within that Media Type.  Media level Update Locks do not display a Flag within the TapeMaster Inventory window.

To remove the Update Lock from the Media Type, right click the required Media Type in the Customer Tree and select ''Properties''.

{{master_media_volume_lock.png}}

From the ''Options'' tab, set ''Lock Volumes'' to ''False'' and click ''Save'' to update the data and remove the Volume Lock.

===== Update Lock Applied at Customer Level =====

Update Lock applied at the Customer level will stop any updates to all Volumes within all Media Types for that Customer.  Customer level Update Locks do not display a Flag within the TapeMaster Inventory window.

To remove the Update Lock from the Customer, right click the required Customer from the Customer Tree and select ''Properties''.

{{master_customer_volume_lock.png}}

From the ''Options'' tab, set ''Volume Locks'' to ''False'' and click ''Save'' to update the data and remove the Volume Lock.