Because there is more to tape management than you ever realized https://rtfm.tapetrack.com/ 2026-04-06T04:11:18+00:00 https://rtfm.tapetrack.com/ https://rtfm.tapetrack.com/_media/logo.png text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/add_user?rev=1737497272&do=diff Troubleshooter: Adding New User-ID The purpose of this troubleshooter is to diagnose why new User-ID can not be added. To diagnose why you cannot add new User-ID, select the error presented: This User Has No Access When assigning access rights to a User, they may be assigned individually, through Group access or a combination of both. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/add_volumes?rev=1737497272&do=diff Troubleshooter Adding Volumes The purpose of this troubleshooter is to diagnose why Volumes in TapeTrack cannot be added. Select the error message presented when trying to add new Volumes. * * * * Security Does Not Allow This Operation The error text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/delete_volumes?rev=1737497272&do=diff Troubleshooter: Deleting Volumes The purpose of this troubleshooter is to diagnose why volumes in TapeTrack cannot be deleted. To diagnose why you cannot delete volumes, select the error presented: Security Does Not Allow This Operation The error text/html 2025-10-01T02:20:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/diagnosing_connection_problems?rev=1759285258&do=diff Diagnosing Connection Problems Check TapeTrack Service is running Check the status of the TapeTrack Framework Server by running the following commands (operating system dependant) directly from the server the TapeTrack is installed on. Windows From a text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/login?rev=1737497272&do=diff Troubleshooter: Login The purpose of this troubleshooter is to diagnose why a user cannot login to the TapeTrack Server software. When logging-in, you can receive one of the following errors: * User is undefined. * Authorization failure * User has been revoked. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/move_lock?rev=1737497272&do=diff Troubleshooter Move failed. Volume is in a move lock status text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/rebuild-database-environment-files?rev=1737497272&do=diff Rebuilding Database Environment Files If your Frameworks Server wont start and the files $DB_Err.txt file shows the Database has been corrupted, deleting the database environment files and restarting the Server will cause these files to be rebuilt. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/replication?rev=1737497272&do=diff Troubleshooter: Replication The purpose of this troubleshooter is to diagnose why Replication is not being performed. The symptom of Replication not working is Volume movements executed in the Main database are not being Replicated in the Replication database. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/slotting_new_setup?rev=1737497272&do=diff Troubleshooter: Slotting (New Setup) Slotting is not enabled by default. These are the steps required to enable slotting: * Create or identify an existing User-ID for the slotting task to run under. * Edit the Slotting.bat script located in the Scripts directory of the Framework Server Folder. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/slotting?rev=1737497272&do=diff Troubleshooter: Slotting The purpose of this troubleshooter is to diagnose why volumes in TapeTrack are not being slotted. The symptom of slotting not working is that when volumes are moved to a repository that has slotting enabled, the volume does not automatically get a slot assigned. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/solutions?rev=1737497272&do=diff Troubleshooting Access * Can't Login Volumes * Adding Volumes * Deleting Volumes Functions * Server Outages * Volumes not slotting Error Messages * Update failed. Record is locked and must be unlocked by Administrator * Move failed. Volume is in a move lock status Troubleshooting text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/uninstall?rev=1737497272&do=diff Troubleshooting: Uninstalling TapeTrack Desktop Software Under normal circumstances all TapeTrack Windows Desktop software can be uninstalled using Windows Control Panel, but occasionally Windows Installer can get confused and disallow the uninstall. text/html 2025-01-21T22:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://rtfm.tapetrack.com/troubleshooting/volume_lock?rev=1737497272&do=diff Troubleshooter Update failed. Record is locked and must be unlocked by Administrator The error Update failed. Record is locked and must be unlocked by Administrator is caused by trying to update or move a Volume that has an Update Lock applied to enforce the current state of the Volume remains unchanged.