TapeTrack Documentation

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====== Create Export File ======

Creates an export file of selected volumes, including the volumes history, to assist the support desk to diagnose volume movement discrepancies.

===== Selecting Volumes For Export =====

Select all volumes by right-clicking in the inventory window and select ''Select''->''All'', or using shift+click and/or control+click select the range of volumes required. 

===== Exporting To File =====

Right click highlighted [[object:volume|Volumes]] and select ''Special Operations'' -> ''Support'' -> ''Create Export File''.

{{technote:master_export_support.png?700}}

Save the file to a known location.

{{technote:master_export_support_save.png?700}}
===== Sending File To The Helpdesk =====

Send the file to the [[common:support_details|TapeTrack Helpdesk]] along with:
  * [[object:customer|Customer-ID]]
  * [[object:media|Media-ID]]
  * Details regarding the issue you are currently experiencing.

{{tag>technote export tapemaster_export support}}