Differences

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--- troubleshooting:diagnosing_connection_problems [2021/09/01 03:55] – [Check TapeTrack is listening on port 5000.] Scott Cunliffe
+++ troubleshooting:diagnosing_connection_problems [2025/10/01 02:20] (current) – [Check TapeTrack is listening on port 5000.] Scott Cunliffe
@@ Line 42: / Line 42: @@
 If the Framework Server is not running, attempt to [[server:start_stop|start the Framework Server]] and then check your connection again.
+If the Framework Server wont start see [[troubleshooting:Rebuild Database Environment Files]].
+If the Framework Server still wont start see [[server:reload|Reloading Server]]
 ==== Linux  ====
@@ Line 66: / Line 69: @@
 =====Ping with TMSS10Ping=====
-If the TapeTrack Framework Server is running, use TMSS10Ping to check the connection to the server.
+If the TapeTrack Framework Server is running, use [[cli:tmss10ping|TMSS10Ping]] to check the connection to the server.
-Ping the TapeTrack Framework Server with TMSS10Ping, using localhost on the server that TapeTrack Framework Server is installed on with:
+Ping the TapeTrack Framework Server with [[cli:tmss10ping|TMSS10Ping]], using localhost on the server that TapeTrack Framework Server is installed on with:
 <code>
@@ Line 111: / Line 114: @@
 . TMSS10Ping was blocking (hanging). \\
 . TapeTrack was on port 5000, which means it was up and listening.
+Or alternatively use Powershell commandlet Test-NetConnection
+<code>
+Test-NetConnection your-server.com -Port 5000
+</code>
+Output:
+<code>
+PS C:\> Test-NetConnection yourserverk.com -P 5000
+ComputerName           : yourserver.com
+RemoteAddress          : XXX.XXX.XXX.XXX
+RemotePort             : 5000
+InterfaceAlias         : Wi-Fi
+SourceAddress          : XXX.XXX.XXX.XXX
+PingSucceeded          : True
+PingReplyDetails (RTT) : 221 ms
+TcpTestSucceeded       : False
+</code>
 This is most definitely a Firewall problem.
@@ Line 116: / Line 140: @@
 If you do not have access to change the Windows Firewall rules check with your Windows Admin team.
-{{tag> server troubleshoot connection }}
+{{tag> server troubleshooting connection }}