Differences

This shows you the differences between two versions of the page.

--- troubleshooting:diagnosing_connection_problems [2021/09/02 00:09] – [Ping with TMSS10Ping] Scott Cunliffe
+++ troubleshooting:diagnosing_connection_problems [2025/10/01 02:20] (current) – [Check TapeTrack is listening on port 5000.] Scott Cunliffe
@@ Line 42: / Line 42: @@
 If the Framework Server is not running, attempt to [[server:start_stop|start the Framework Server]] and then check your connection again.
+If the Framework Server wont start see [[troubleshooting:Rebuild Database Environment Files]].
+If the Framework Server still wont start see [[server:reload|Reloading Server]]
 ==== Linux  ====
@@ Line 111: / Line 114: @@
 . TMSS10Ping was blocking (hanging). \\
 . TapeTrack was on port 5000, which means it was up and listening.
+Or alternatively use Powershell commandlet Test-NetConnection
+<code>
+Test-NetConnection your-server.com -Port 5000
+</code>
+Output:
+<code>
+PS C:\> Test-NetConnection yourserverk.com -P 5000
+ComputerName           : yourserver.com
+RemoteAddress          : XXX.XXX.XXX.XXX
+RemotePort             : 5000
+InterfaceAlias         : Wi-Fi
+SourceAddress          : XXX.XXX.XXX.XXX
+PingSucceeded          : True
+PingReplyDetails (RTT) : 221 ms
+TcpTestSucceeded       : False
+</code>
 This is most definitely a Firewall problem.