Differences

This shows you the differences between two versions of the page.

--- troubleshooting:no_access [2017/11/14 01:31] – Scott Cunliffe
+++ troubleshooting:no_access [2017/11/15 23:37] (current) – removed Scott Cunliffe
@@ Line 1: / Line 1: @@
-====== Troubleshooter: Slotting (Previously Working Automatically via Scheduler) No Customer Access ======
-An error of **Customer List Successful: Customers(0)....** is caused when the logon is successful but the login ID has no access rights to Customer ID's.
-This may be caused by someone editing the access rights to the Slotting user ID or the group that the Slotting user ID is assigned to.
-Check the user ID access rights via TapeMaster by either logging in to using the Slotting ID credentials or using a tapemaster enabled User ID to access the Slotting ID in the [[master:user#access|Group/User Administration]] panel.
-===== Does the Slotting User ID have Customer ID Access =====
-[[troubleshooting:|{{:troubleshooting:yes.png?60}}]]
-[[troubleshooting:slotting_automatic_script_customer_access|{{:troubleshooting:no.png?60}}]]