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--- troubleshooting:slotting_automatic_user_incorrect_password [2017/11/10 21:19] – dcumming
+++ troubleshooting:slotting_automatic_user_incorrect_password [2017/11/15 23:41] (current) – removed Scott Cunliffe
@@ Line 1: / Line 1: @@
-====== Troubleshooter: Slotting (Previously Working Automatically via Scheduler) Incorrect Password ======
-Authorization failure error is presented when logging on to TapeTrack with a correct user ID but an incorrect password.  This may be due to a typo in the command line script or the password of the user ID being changed.
-==== There are two solutions two fixing the Authorization failure issue: ====
-==== 1) Change Password In TapeTrack To Match Slotting Script ====
-Open Slotting.bat (in TapeTrack install directory TapeTrack\TapeTrack Framework Server\scripts) by right clicking on the file and selecting **Edit** to open in a text editor (such as Notepad or Vi).
-Obtain user ID and password from the script command line attribute:
-set TTSERVER=user:-password@localhost → user ID and password as displayed in file. \\
-set TTSERVER=user:passwordFile@localhost → user ID as displayed in file, password in file at that location.
-{{:troubleshooting:slotting_bat.png?500}}
-Open TapeMaster to [[master:set_password#Changing-Other-Users-Passwords|edit password of the user ID]] used in the slotting script.
-Double-lick the slotting.bat file (or right click and run) to check the file runs successfully by checking the output file slotting_error.txt  (default installation location within the TapeTrack directory is TapeTrack\TapeTrack Framework Server\var\reports).
-===== Slotting Process Running Successfully ? =====
-[[:start|{{:troubleshooting:yes.png?60}}]]
-[[troubleshooting:undefined_error|{{:troubleshooting:no.png?60}}]]
-----
-===== 2) Edit Slotting Script to Match Existing User ID =====
-Obtain user ID and password of a known user (best practice is a separate user dedicated for running scripts) with the correct access credentials.
-Open Slotting.bat (in TapeTrack install directory TapeTrack\TapeTrack Framework Server\scripts) by right clicking on the file and selecting **Edit** to open in a text editor (such as Notepad or Vi).
-{{:troubleshooting:slotting_bat.png?500}}
-Edit the login credentials (set TTSERVER=user:-password@localhost) to match the new user ID and password and save the file, making sure to save as a .bat file.
-Double click the slotting.bat file (or right click and run) to check the file runs successfully by checking the output file slotting_error.txt  (default installation location within the TapeTrack directory is TapeTrack\TapeTrack Framework Server\var\reports).
-===== Slotting Process Running Successfully ? =====
-[[:start|{{:troubleshooting:yes.png?60}}]]
-[[troubleshooting:undefined_error|{{:troubleshooting:no.png?60}}]]