Differences

This shows you the differences between two versions of the page.

--- desktop:logon_window [2018/06/21 00:44] – Scott Cunliffe
+++ desktop:logon_window [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Desktop Logon ======
+<note important>All user and server details shown are examples only.  You will need to insert your own values in order to make a successful connection to your server.</note>
 To Logon from your desktop, select your server from the drop-down menu.
@@ Line 5: / Line 7: @@
 Enter your [[object:user|User-ID]] and [[general:password|Password]].
-Check **No MD5** if using Active Domain Integration.
+Check ''No MD5'' if using Active Domain Integration.
+If you have been assigned [[technote:onetimepassword|One Time Password]] and have not yet activated it, follow the instructions at
+If you have been assigned [[technote:onetimepassword|One Time Password]] and have activated it, enter the code from your authenticator app.
 Click ''OK'' to login.
@@ Line 13: / Line 19: @@
 ===== Login Errors =====
-==== Incorrect User-ID ====
+For troubleshooting login errors see  [[troubleshooting:login|Troubleshooter Login]]
-If you enter an incorrect [[object:user|User-ID]] you will see a popup saying **User-ID is undefined**.  Check to make sure your user-ID (or email if associated with your user-ID) is correct before logging in.
-{{:master:tapemaster_login_user_undefined.png}}
-==== Incorrect Password ====
-If you enter an incorrect password you will see a popup saying **Logon Failed**.  Ensure your password is typed in correctly.  If using Active Domain Integration, ensure **NO MD5** is checked.
-{{:master:tapemaster_login_failed.png}}
-After 4 incorrect logins, user access will be revoked as a security measure.  To reactivate access your administrator will need to reset your password.
-{{master:tapemaster_login_revoked.png}}