Differences

This shows you the differences between two versions of the page.

--- lite:function_getting_help [2018/12/07 00:10] – Scott Cunliffe
+++ lite:function_getting_help [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Getting Help ======
-Selecting the get help task will open up an email in Microsoft Outlook (or default email client) with a template to describe your problem, operating system and TapeTrack version to be sent to TapeTrack's help desk for support.
+The Get Help task allows you to open up a dialogue giving you the option of creating a help desk support ticket via email or web portal.
 ===== Password Process =====
@@ Line 7: / Line 9: @@
 ==== Select Get Help ====
-Select ''Get Help'' from the drop-down task menu and click ''Next'' to continue.
+Select ''Get Help'' from the **Task Menu** and click ''Next'' to continue.
 {{:lite:lite_help.png}}
@@ Line 47: / Line 49: @@
 Selecting ''Cancel'' to creating an Assistance Ticket via email will exit back to TapeTrack Lite.
-<- lite:function_Password|Password ^ lite:starting|Getting Started ^ lite:function_scsi_console|SCSI Media Changer Console ->
+<- lite:function_Password|Password ^ lite:advanced|Advanced ^ lite:function_scsi_console|SCSI Media Changer Console ->