Differences

This shows you the differences between two versions of the page.

--- master:full_license [2018/08/21 01:44] – Scott Cunliffe
+++ master:full_license [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Permanent License ======
-A permanent license key will allow you to operate the TapeTrack software without restriction until the expiry date associated with your license occurs.
+A permanent license key will allow you to operate the TapeTrack software until the expiry date associated with your license occurs.
 Permanent license/s to TapeTrack are restricted to those who have a written End User License Agreement (EULA) with GazillaByte.
-===== Obtaining A Permanent License =====
+The process of upgrading to or extending a full license involves:
+  * Altering the license values using TapeMaster (If upgrading from a new installation)
+  * Exporting the updated license file to GazillaByte to have a new license key cut
+  * Installing the new license config file (when received) containing your new license key.
+<note important>It might take a few hours to get a new permanent license. If you need a license quickly, please follow the [[master:temporary_license|Temporary License Instructions]].</note>
+===== Obtaining Or Extending A Permanent License =====
 <note tip>If you are upgrading from a free license directly to a permanent license follow the instructions in the [[master:trial_license|trial license]] section, making sure you enter the correct expiry date and not a 90 day expiry date.</note>
@@ Line 11: / Line 20: @@
 If extending the expiry date on an already permanent license or upgrading from a 90 day license:
-Open TapeTrack TapeMaster and login with the user name **tapemaster** (case sensitive) and leave password blank (or use your password if it has been changed).
+Open TapeTrack TapeMaster and login with the user name **tapemaster** (case sensitive) and leave password blank (or use your current tapemaster password if it has been changed) or current user with tapemaster rights.
-From the menu click ''Help'' -> ''Framework Server Licensing''
+From the menu click ''Help'' -> ''Framework Server Licensing''.
-To preserve current licinse values, click ''Export license to a file'' and save the file with a descriptive name (e.g.current_license.cfg).
+{{master_license_menu.gif}}
-{{:master:tapemaster_license_export_current.png}}
+<note tip>If the menu option **Framework Server Licensing** is grayed out and inaccessible, you do not have sufficient privileges (tapemaster rights) to alter the software license</note>
+===== Export Current License Details =====
+To preserve current license values, click ''Export license to a file''.
  If you are close to your expiry date you will receive a warning about a short expiry date, click ''Yes'' to continue.
-{{:master:tapemaster_license_export_current_short.png}}
+Save the file with a descriptive name (e.g.current_license.cfg) in a known location.
+{{master_export_current_license.gif}}
+===== Update License Details =====
+Change the expiry date to the new end date and click ''Apply license changes'' and ''Export license to file'', this time saving under a different name (e.g. license_export.cfg).
+{{master_license_set_date.gif}}
+===== Import License Details =====
-Change the expiry date to the new end date (1) and click ''Apply license changes'' (2) and ''Export license to file''(3), this time saving under a different name (e.g. license_export.cfg).
 To reinstate current license, click ''Import license from a file'' and select the first file exported (e.g.current_license.cfg).
@@ Line 30: / Line 52: @@
-<note tip>If you have left this process until after your license has expired, rather than import your current license file, clicking ''Get temporary license'' will give a 12 day license to enable you to keep using TapeTrack until your new key is applied.</note>
+<note tip>If you have left this process until after your license has expired, rather than import your current license file, clicking ''Get temporary license'' will give a 12 day license to enable you to keep using TapeTrack until your new key is applied. This function only works if your computer has internet access.</note>
+{{master_license_import_current.gif}}
+Click ''OK'' to exit TapeTrack License window.
-Click ''OK''(4) to exit TapeTrack License window.
-{{:master:tapemaster_license_export_date.png}}
+===== Forward License =====
 Forward the exported file (with new expiry date) to [[support@gazillabyte.com]] with a subject indicating that you require a new license key.
@@ Line 42: / Line 67: @@
 Once a new key has been cut you will receive a new license configuration file with instructions for installation.
-{{:master:tapemaster_license_export_email.png}}
+{{master_email_license.png}}