Differences

This shows you the differences between two versions of the page.

--- master:import_license [2021/11/24 23:30] – [Troubleshooting] Scott Cunliffe
+++ master:import_license [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Importing TapeTrack License ======
-While logged to in TapeMaster as [[common:tapemaster_user|tapemaster]], or [[master:user#options|user-ID with tapemaster rights]]
+While logged to in TapeMaster as [[common:tapemaster_user|tapemaster]], or [[master:user#options|User-ID with tapemaster rights]]
 From the menu click ''Help'' -> ''Framework Server Licensing''
+<note >If the menu option **Framework Server Licensing** is greyed out and inaccessible, you do not have sufficient privileges (tapemaster rights) to alter the software license</note>
 {{master_menu_license.gif}}
-<note tip>If the menu option **Framework Server Licensing** is grayed out and inaccessible, you do not have sufficient privileges (tapemaster rights) to alter the software license</note>
+Click ''[[technote:export_license|Export license to a file]]'' and save the file with a descriptive name (e.g. backup_license.cfg).  Exporting your current license allows you to revert to your current license should something not work as expected while importing a new license.  If your license has a short expiry you will receive a popup message showing the number of days left and asking if you want to save it, click ''Yes'' to continue.
-Click ''[[technote:export_license|Export license to a file]]'' and save the file with a descriptive name (e.g. Backup_License.cfg).  Exporting your current license allows you to revert to your current license should something not work as expected while importing a new license.
+{{export_license.gif}}
-Click ''Import license'' and select the new license config file you received.
+Click ''Import license'' to open the Windows Open File dialog.
-On older releases, if your expiry date has updated but the license status still reads NOT-OK, click ''Apply license changes'' to save updated values.
-Your expiry date should now be updated and ''License Status'' should read **OK**.
+{{open_import_license.gif}}
+Select the new license config file you received and click ''Open'' to import the file.
+{{import_license.gif}}
+Your expiry date should now be updated and ''License Status'' should read **OK**.
+{{updated_license.png}}
+On older releases, if your expiry date has updated but the license status still reads NOT-OK, click ''Apply license changes'' to save updated values.
-{{:master:tapemaster_license_OK.png}}
+{{apply_changes.gif}}
 Click ''OK'' to close the License Window.
@@ Line 27: / Line 38: @@
 ====== Troubleshooting ======
-If after installing new license configuration file your **License Status** still reads **Not-OK**, reinstall old configuration (backupLicense.cfg) file using above instructions and contact help desk [[common:support_details|support]] for further information.
+If after installing new license configuration file your **License Status** still reads **Not-OK**, reinstall old configuration (backup-license.cfg) file using above instructions and contact help desk [[common:support_details|support]] for further information.
 Alternatively you can click ''Get temporary license'' and ''OK'' from the Framework Server Licensing window to give you a 12 day expiry date to continue to use TapeTrack until your new key has been issued.  Your computer must have internet access for the ''Get temporary license'' function to work.
-{{:master:tapemaster_license_get_temp.png}}
+{{:master:tapemaster_license_get_temp.png }}