planning:warnings_and_oversight
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| planning:warnings_and_oversight [2018/02/26 15:44] – dcumming | planning:warnings_and_oversight [2025/01/21 22:07] (current) – external edit 127.0.0.1 | ||
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| In addition to this, many offsite vendors close their books at the end of each day, so even if you were to send them a list of expected tapes, and then not send them a specific tape, at best they might send you an exception report, which is usually ignored. Then the next day, even if you sent them that missing tape, they would report that as an exception too. | In addition to this, many offsite vendors close their books at the end of each day, so even if you were to send them a list of expected tapes, and then not send them a specific tape, at best they might send you an exception report, which is usually ignored. Then the next day, even if you sent them that missing tape, they would report that as an exception too. | ||
| - | When TapeTrack is integrated with your backup software, TapeTrack will know exactly which tapes need to be moved offsite, so if an operator scans the wrong tape, they will be told you have the wrong tapes. In addition, if a tape is not sent offsite today, TapeTrack will remind the operator, and the offsite vendor tomorrow to send that tape. | + | When TapeTrack is integrated with your backup software, TapeTrack will know exactly which tapes need to be moved offsite, so if an operator scans the wrong tape, they will be told they have the wrong tapes. In addition, if a tape is not sent offsite today, TapeTrack will remind the operator, and the offsite vendor tomorrow to send that tape. |
| Although this is exactly the reason why people license TapeTrack, the culture shock that is created when operations staff start being warned of mistakes should not be underestimated. | Although this is exactly the reason why people license TapeTrack, the culture shock that is created when operations staff start being warned of mistakes should not be underestimated. | ||
| - | This culture shock can result in staff becoming upset, and in extreme circumstances result in the staff looking for ways to compromise the checks and balances that TapeTrack enables. Examples of this behavior include disabling | + | This culture shock can result in staff becoming upset, and in extreme circumstances result in the staff looking for ways to compromise the checks and balances that TapeTrack enables. Examples of this behavior include disabling |
| <note tip>Care should be taken to ensure that operations staff understand the importance of using TapeTrack, sign-off on their training, and have viable support channels to ask operational questions and request the repair of hardware.</ | <note tip>Care should be taken to ensure that operations staff understand the importance of using TapeTrack, sign-off on their training, and have viable support channels to ask operational questions and request the repair of hardware.</ | ||
planning/warnings_and_oversight.1519659841.txt.gz · Last modified: 2025/01/21 22:07 (external edit)