Quality Control
The most critical component of any management framework is its ability to constantly measure its effectiveness with a goal of constantly improving each process and ensuring that there is no degradation in the overall quality of solution.
When managing a tape library there are many indicators that can be used calculate the overall library health.
Quality Control Standards
The Quality Control mechanisms should provide an overall library score based on real-time information.
Quality Control scores should be recorded over time to produce a historical record of process performance and to visually demonstrate process improvement.
The Quality Control mechanism should provide a diagnosis along with clear instructions on how to cure all identified problems.
Days since last library synchronization.
Existence of offsite tapes.
Days since last offsite.
Existence of pre-identified lists of critical tapes which need to be offsite.
Days since the last list of pre-identified tapes was produced.
Number of predefined lists which have one or more tapes not offsite.
Number of reconciliation errors.
Number of tapes with low quality scores.