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--- technote:onetimepassword [2024/11/01 01:47] – [Activate One Time Password] Scott Cunliffe
+++ technote:onetimepassword [2025/10/06 22:03] (current) – [One Time Password] Scott Cunliffe
@@ Line 3: / Line 3: @@
 A one-time password (OTP) is a unique, temporary code used for a single login session or transaction. Unlike traditional passwords, which remain the same until changed, OTPs are dynamic and can only be used once.
-Using a third party authenticator, such as Google Authenticator, 2FAS, Authy etc, your TapeTrack login, once activated, will need your user name, password and a one time code to be successful.
+Using a third party authenticator, such as Google Authenticator, 2FAS, Authy etc, your TapeTrack login, once activated, will need your user name, password and a current one time code to be successful.
 <note important>Ensure your computer, server and device is set to the correct geographical location and time zone to have accurate one time passwords created</note>
@@ Line 44: / Line 44: @@
 As you have not activated the OTP feature until after a successful login using the OTP value, the QR code will display again.  Simply click ''OK'' on both the popups and continue for connection.  Once you have logged in the OTP is now activated and the QR popup will no longer be displayed on login.
+Once the user-id has activated the OTP function, the user-id ''identity'' tab will now display the OTP activated field as ''True''.
+{{activated.png}}
+===== Lost One Time Password Access =====
+If a user that has the OTP activated loses access to their authenticator (lost or damaged device etc), setting the One Time Password ''Enabled'' field to ''False'' will turn off the requirement to enter a OTP when logging in.
+Setting the  One Time Password ''Enabled'' field to ''True'' will restart the adding OTP process for the user upon login.  The secret key will have changed and will need to be added to the new device and then used to login to activate the OTP function.
+{{tag> technote tapemaster master lite checkpoint desktop login otp server}}