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--- technote:program_failure [2021/07/13 01:15] – Scott Cunliffe
+++ technote:program_failure [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Program Failure ======
-In the unlikely event a TapeTrack program (Desktop, Server or Command Line) a memory dump file will be created.
+In the unlikely event a TapeTrack program (Desktop, Server or Command Line) failure or crash a memory dump file will be created.
-The dump file will contain what processes and drivers that were running at the time of the crash as well as the Kernel-mode stack that stopped.
+The dump file contains what processes and drivers were running at the time of the crash, as well as the ''Kernel-mode'' stack that stopped.
 The information contained in the dump file is used to diagnose why the crash occurred and guide our technical department on creating a fix for the problem.
@@ Line 19: / Line 19: @@
 ===== Command Line Programs =====
+In the event of a program crash while using TapeTrack Command Line programs you will see output that an abnormal termination has occurred.
+<code>
+An abnormal termination condition has occured.
+A debugging dump file will be created. This dump file can be sent to support for diagnosis.
+File name is: ESP10-2021-193-4824.dmp
+Program terminating
+C:\Users\GazillaByte>
+</code>
+The dump file will be written to the current active directory, in this example ''C:\Users\GazillaByte>''
+This dump file can then be forwarded to the [[common:support_details|GazillaByte Help Desk]] to help in the diagnosis of the problem that caused the program terminate.
+===== Dump File Example =====
+While all dump files will differ based on the program, time of execution and error encountered, here is an example of a dump file from the Command Line program TMSS10ListMoveHistory that had an error purposely added to the code to cause a crash.  The code that caused the crash is not included in any publicly available release and was only included here to obtain a sample dump file.
+{{dump_file2.png}}
+{{tag> technote dump_file cli desktop tapemaster light checkpoint}}