Differences

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--- troubleshooting:volume_lock [2020/03/01 23:28] – [Troubleshooter] Scott Cunliffe
+++ troubleshooting:volume_lock [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 3: / Line 3: @@
 The error ''Update failed. Record is locked and must be unlocked by Administrator'' is caused by trying to update or move a Volume that has an Update Lock applied to enforce the current state of the Volume remains unchanged.
+{{master_move_lock.png}}
 To update the Volume's status, the Update Lock must be removed by a user with tapemaster rights.
@@ Line 8: / Line 10: @@
 The process to remove the Update Lock depends on what level the Update Lock was applied to.
-===== Update Lock Applied To The Volume =====
+===== Update Lock Applied To Individual Volumes =====
+If the Update Lock was applied directly to the Volume level, an ''L'' flag will be displayed in TapeMaster in the Flags column on all locked Volumes.
+{{master_volume_lock_master.png}}
+==== Unlocking An Individual Volume ====
+Double click, or right click and select ''Properties'', on the required Volume to open the ''Volume Properties'' window.
+Open the ''Options'' tab and expand the ''Flags'' section by clicking on the ''+'' symbol.
+{{master_volume_update_lock.png}}
+Set the ''Update Lock'' to ''False'' and click ''Save'' to commit the updated information.
+==== Unlocking Multiple Volumes ====
+To modify [[common:volume_flags|Flags]], select the required [[object:volume|Volume/s]] from Inventory list, right-click and select ''Special Operations'' -> ''Modify'' -> ''Flags'' to open the ''Modify Flags'' window.
+{{master_flags_update_lock.png}}
+Expand the ''Volume Lock'' Flag, from the drop down list select ''Remove Flag'' and click ''Apply Updates'' to commit data and close the ''Modify Flags'' window.
+===== Update Lock Applied at Media Level =====
+Update Lock applied at the Media level will stop any updates to all Volumes within that Media Type.  Media level Update Locks do not display a Flag within the TapeMaster Inventory window.
+To remove the Update Lock from the Media Type, right click the required Media Type in the Customer Tree and select ''Properties''.
+{{master_media_volume_lock.png}}
+From the ''Options'' tab, set ''Lock Volumes'' to ''False'' and click ''Save'' to update the data and remove the Volume Lock.
+===== Update Lock Applied at Customer Level =====
+Update Lock applied at the Customer level will stop any updates to all Volumes within all Media Types for that Customer.  Customer level Update Locks do not display a Flag within the TapeMaster Inventory window.
-If the Update Lock was applied directly to the Volume level, a ''L'' flag will be displayed in TapeMaster in the Flags column.
+To remove the Update Lock from the Customer, right click the required Customer from the Customer Tree and select ''Properties''.
+{{master_customer_volume_lock.png}}
+From the ''Options'' tab, set ''Volume Locks'' to ''False'' and click ''Save'' to update the data and remove the Volume Lock.