Importing TapeTrack License

While logged to in TapeMaster as tapemaster, or user-ID with tapemaster rights

From the menu click Help → Framework Server Licensing

If the menu option Framework Server Licensing is grayed out and inaccessible, you do not have sufficient privileges (tapemaster rights) to alter the software license

Click Export license to a file and save the file with a descriptive name (e.g. backup_license.cfg). Exporting your current license allows you to revert to your current license should something not work as expected while importing a new license.

Click Import license to open the Windows Open File dialog.

Select the license config file you received with the new key and click Open to import the file.

Your expiry date should now be updated and License Status should read OK.

On older releases, if your expiry date has updated but the license status still reads NOT-OK, click Apply license changes to save updated values.

Click OK to close the License Window.

Older versions may require you to press F5 while in the customer tree window to refresh new information.

Troubleshooting

If after installing new license configuration file your License Status still reads Not-OK, reinstall old configuration (backup-license.cfg) file using above instructions and contact help desk support for further information.

Alternatively you can click Get temporary license and OK from the Framework Server Licensing window to give you a 12 day expiry date to continue to use TapeTrack until your new key has been issued. Your computer must have internet access for the Get temporary license function to work.