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--- cookbook:ironmountain [2024/09/04 20:54] – Gerard Nicol
+++ cookbook:ironmountain [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Iron Mountain Inventory ======
-Iron Mountain can produce a CSV file of all the tapes they have in their offsite vault and make this CSV file available for download via FTP or SFTP.
+Iron Mountain can generate a CSV file listing all the tapes stored in their offsite vault, which can be downloaded via FTP or SFTP. Each file includes a timestamp in its name, complicating the download process with standard FTP or SFTP tools. However, TapeTrack offers an FTP and SFTP utility that simplifies downloading the correct file.
-If you have multiple accounts with Iron Mountain this file can contain all of the accounts in one file to avoid multiple downloads.
+For customers with multiple Iron Mountain accounts, the CSV file can consolidate all accounts into a single file, reducing the need for multiple downloads. Typically, the file is available once per day, though some customers have requested it up to four times daily. Iron Mountain is generally hesitant to increase the frequency, and without a SecureSync API for on-demand information retrieval, customers must negotiate the frequency based on their data processing needs.
-The file is usually made available once per day, but some customers have asked for the file to be produced 4 times per day.
+Iron Mountain requires a form to be completed, ideally by your account manager. However, some account managers may be unaware of this functionality, the form itself, or the necessary details to include. TapeTrack only needs a list of Tape IDs stored in Iron Mountain’s vault, along with the account code if multiple accounts are tracked. The default CSV format is sufficient for this purpose.
-Iron Mountain seem reluctant to produce the file more frequently, but in in the absence of a SecureSync API to pull the information on demand, the frequency is something each customer has to negotiate with Iron Mountain, based on their own data processing needs.
+The FTP installation checklist, if required, can be downloaded from Iron Mountain SecureSync portal.  Once logged in to SecureSync navigate to the resources section where you can find various guides and checklists. Look for the FTP installation checklist and download it.
+{{:cookbook:irmchecklist.png}}
-Iron Mountain have a form that they ask you to complete. We understand this was designed to be completed by your account manager, but some account managers do not know this functionality is available, don't know about the form not know what details to put on the form.
+From experience, once you talk to the right people at Iron Mountain the download can be setup with a few days, but it can take up to a month if communication breaks down at their end so we advise checking with your account representative if the process is taking longer than expected.
-All TapeTrack needs is a list of Tape ID's that Iron Mountain have in their vault, along with the account code if more than one account is being tracked.
+While waiting on Iron Mountain to enable SFTP file transfer to your inventory report, TapeTrack's synchronization of your offsite media can be executed using a manually downloaded CSV file from the Iron Mountain SecureSync web interface.
-The default CSV format is fine for this purpose.
-While waiting on Iron Mountain to enable SFTP file transfer to your inventory report, TapeTrack's synchronization of your offsite media can be executed using a manually downloaded CSV file from your Iron Mountain securesync interface.
 ===== Downloading Inventory To CSV =====