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--- technote:delete_customer [2022/04/20 23:41] – created Scott Cunliffe
+++ technote:delete_customer [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-====== Delete Customer-ID ======
+====== Deleting A Customer ======
 If you would like to remove a Customer-ID from TapeTrack but keep access to the historical data, it is possible to hide Customer-ID's from display without needing to delete anything.  This allows you to view all Customer data at a later date if required for reports or audits etc.
-See to [[technote:hiding_customer_ids|Hide Customer-ID's]].
+See [[technote:hiding_customer_ids|Hiding Customer-ID's]].
+If you want to delete a Customer-ID you need to remove all dependencies (Volumes, Repositories and Media Types) first.
+The following instructions are based on one Customer-ID with one Media Type.  If the Customer has several Media Types then the process will need to be repeated for each one.
+===== Delete Volumes =====
+In the Inventory window, right click and select ''Select'' > ''All''.
+Right click the highlighted Volumes and select ''Delete'' to open the ''Volume Deletion'' Window.
+Depending on your settings the Volumes to be deleted will be listed in the window as ''Deletes Allowed'' or ''Deletes Forbidden''.
+If listed as ''Deletes Forbidden'', right click on the text ''Deletes Forbidden'' and select ''Allow''
+Click ''Delete Volumes'' and then ''Yes'' on the confirmation popup to delete the Volumes.
+===== Delete Repositories =====
+Right click on each Repository and select ''Delete'' and then ''Yes'' to the confirmation popup to remove them.
+If a Repository is defined as the default Repository it cannot be deleted until this dependency is removed.  To remove the default setting, right click the Media Type and select ''Properties'' to open the ''Options'' window.
+Set the field ''Default Repository'' to ''<No Selection>'' and click ''Save'' to update.
+Right click the Repository and select ''Delete''.
+===== Delete Media Type =====
+Right click the Media Type and select ''Delete Media Type'' and click ''Yes'' to the confirmation popup.
+===== Delete Customer =====
+Right click on the Customer-ID and select ''Delete Customer'' and click ''Yes'' to the confirmation popup.