Differences

This shows you the differences between two versions of the page.

--- troubleshooting:add_user [2018/08/26 23:55] – created Scott Cunliffe
+++ troubleshooting:add_user [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-====== Troubleshooter: Adding New User ID ======
+====== Troubleshooter: Adding New User-ID ======
-The purpose of this troubleshooter is to diagnose why new user-ID can not be added.
+The purpose of this troubleshooter is to diagnose why new [[object:user|User-ID]] can not be added.
-To diagnose why you cannot add new user-ID, select the error presented:
+To diagnose why you cannot add new [[object:user|User-ID]], select the error presented:
+===== This User Has No Access =====
+{{tapemaster_user_uncommited.png}}
+When assigning access rights to a [[object:user|User]], they may be assigned individually, through Group access or a combination of both.
+When presented with the error popup ''This User Has No Access'', if you are applying access rights individually click ''Yes'' to return to the ''Access'' to assign rights.
+If you are assigning access rights via the assigned Group only, click ''No'' to continue.
+===== Access Validation =====
+{{tapemaster_user_access_violation.png}}
+When presented with the error popup ''The access element has no access at all.  Are you sure that you want to add an element with no access'', click ''No'' and add appropriate User access rights (Read, Write, Alter and/or Catalog) to Customer-ID Access before clicking ''Add''.
+=====  User Update Failed =====
+==== User-ID Is Already Defined ====
+{{tapemaster_user_already_defined.png}}
+''User-ID Is Already Defined'' is presented when the [[object:user|User-ID]] you are attempting to create already exists in the TapeTrack database.
+Any [[object:user|User-ID]] added must be unique, create unique [[object:user|user-ID]] or remove duplicate.
+==== Unknown Group-ID ====
+{{tapemaster_user_unknown_group.png}}
+''Unknown Group-ID'' is presented when the [[object:user|User-ID]] you are attempting to create has not yet been assigned to a ''[[:master:user|Group]]''.
+[[:master:user|Select group]] to assign user to from the drop-down list or [[master:create_group|add new group]].
+====  Illegal Key Value Was Specified ====
+{{tapemaster_user_illegal_key.png}}
+''Illegal Key Value Was Specified'' is presented when the [[object:user|User-ID]] you are attempting to create is either blank or contains an illegal character, or starts with a space, period or dash.
+Ensure [[object:user|User-ID]] follows [[object:user|correct user-ID protocol]]
+====  Database Write Operation Failed ====
+Duplicate email address already assigned to another [[object:user|User]].  As you can login to TapeTrack with either your User Name or email address (Windows AD login excluded) the email addresses must be unique to each [[object:user|User-ID]].
---> This User Has No Access
-Click ''Yes'' to return to **Access** tab and [[:master:user#access|add access rights]].
-<--
---> User Update Failed
---> Unknown Group-ID
-<--
---> Illegal Key Value Was Specified
-<--
-<--