The purpose of this troubleshooter is to diagnose why Volumes in TapeTrack cannot be added.

Select the error message presented when trying to add new Volumes.

• Security Does Not Allow This Operation
• Dissallowed Volume Serial
• Target Repository Unknown
• An Illegal Key Value Was Specified

The error Security does not allow this operation indicates your User-ID does not have sufficient access rights to add volumes to TapeTrack.

To add Volumes you will need to either:

• Have you Administrator raise your access to include Alter rights.
• Have a User with Alter rights add the Volumes for you.

The error Dissallowed Volume Serial indicates the Volume-ID does not meet the filter criteria set in either the Repository or Media options.

To add new Volumes you will need to either:

• Enter a Volume-ID that meets the filter criteria.
• Alter the filter criteria to include the new Volume-ID.

The error Target Repository Unknown indicates that there is no current default Repository to add new Volumes too.

To add new Volumes you will need to either:

• Set a current default Repository in TapeMaster by right-clicking the required Repository and selecting Make Default Repository.
• Right click the required Target Repository in TapeMaster and selecting Scan→To Add and Scan-In the new Volumes.

The error An Illegal Key Value Was Specified indicates that the Volume-ID has an illegal character in the barcode value.

To add new Volumes you will need to either:

• Remove any illegal characters from the barcode value.
• Hash the barcode value to remove any illegal characters (this allows future scanning of the barcode)