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--- troubleshooting:server_outages [2019/02/27 16:10] – created dcumming
+++ troubleshooting:server_outages [2019/02/27 16:13] (current) – removed dcumming
@@ Line 1: / Line 1: @@
-Checked TapeTrack Service was running.
-Pinged with TMSS10Ping
-Checked TapeTrack was listening on port 5000.
-C:\WINDOWS\system32>sc query "TMSS10SVC"
-SERVICE_NAME: TMSS10SVC
-        TYPE               : 10  WIN32_OWN_PROCESS
-        STATE              : 4  RUNNING
-                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
-        WIN32_EXIT_CODE    : 0  (0x0)
-        SERVICE_EXIT_CODE  : 0  (0x0)
-        CHECKPOINT         : 0x0
-        WAIT_HINT          : 0x0
-C:\WINDOWS\system32>TMSS10Ping localhost
-bytes from 127.0.0.1: seq=1 time=6.00 ms
-bytes from 127.0.0.1: seq=2 time=0.00 ms
-bytes from 127.0.0.1: seq=3 time=0.00 ms
-bytes from 127.0.0.1: seq=4 time=0.00 ms
---- localhost TMSS10Ping statistics ---
-packets transmitted
-round-trip min/avg/max = 0.00/1.50/6.00 ms
-netstat -abn | more
-...
-[svchost.exe]
-  TCP    0.0.0.0:5000           0.0.0.0:0              LISTENING
- [TMSS10Server.exe]
-...
-In Ali's case:
-The service was running.
-TMSS10Ping was blocking (hanging)
-TapeTrack was on port 5000, which means it was up AND listening.
-This is most definitely a firewall problem.