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--- technote:database_message_files [2021/08/31 23:48] – created Scott Cunliffe
+++ technote:database_message_files [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 4: / Line 4: @@
 These files are used to check the Framework Server is running correctly as well as diagnose unexpected stoppages and startup problems.
+If you have experienced any issues with the Framework Server execution you will be asked to forward these files so the problem can be diagnosed.
+If these files are to large to email, you may need to zip ([[https://en.wikipedia.org/wiki/WinZip|WinZip]], [[https://en.wikipedia.org/wiki/7-Zip|7-Zip]], [[https://en.wikipedia.org/wiki/Gzip|gzip]] etc) them up and forwarding the files through [[http://wetransfer.com|WeTransfer]]  or other file handling service.
 ===== Location =====
-In Windows installations the files $DB_Msg.txt and $DB_Err.txt are located in the TapeTrack Installation directory, default location C:\Program Files\TapeTrack\TapeTrack Framework Server\var\db.  However your installation may be under another drive or location if you chose a non default location on installation.
+==== Windows Installations ====
+In Windows installations the files ''$DB_Msg.txt'' and ''$DB_Err.txt'' are located in the TapeTrack Installation directory, default location ''C:\Program Files\TapeTrack\TapeTrack Framework Server\var\db''.  However your installation may be under another drive or location if you chose a non default location on installation.
 It is also possible to use a command prompt to check the location of the database directory by:
@@ Line 14: / Line 20: @@
   * From the output, locate the variable TMSS10DB
   * The location of the var/db folder is displayed as the value of this variable.
+==== Linux Installations ====
+In Linux installations''$DB_Msg.txt'' and ''$DB_Err.txt'' are located in the TapeTrack Installation directory, ''/var/tapetrack/db''
+{{tag> technote server database}}