Differences

This shows you the differences between two versions of the page.

--- technote:export_file [2019/01/28 23:03] – created Scott Cunliffe
+++ technote:export_file [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 5: / Line 5: @@
 ===== Selecting Volumes For Export =====
-Select all volumes by right clicking in the inventory window and select ''Select''->''All'', or using shift+click and/or control+click select the range of volumes required.
+Select all volumes by right-clicking in the inventory window and select ''Select''->''All'', or using shift+click and/or control+click select the range of volumes required.
 ===== Exporting To File =====
-Right click highlighted [[object:volume|volumes]] and select ''Special Operations'' -> ''Support'' -> ''Create Export File'' and save file to required location.
+Right click highlighted [[object:volume|Volumes]] and select ''Special Operations'' -> ''Support'' -> ''Create Export File''.
-===== Sending File To The Helpdesk =====
+{{technote:master_export_support.png?700}}
-Send the file to the [[common:support_details|TapeTrack Helpdesk]] with details regarding the issue you are currently experiencing.
+Save the file to a known location.
+{{technote:master_export_support_save.png?700}}
+===== Sending File To The Helpdesk =====
+Send the file to the [[common:support_details|TapeTrack Helpdesk]] along with:
+  * [[object:customer|Customer-ID]]
+  * [[object:media|Media-ID]]
+  * Details regarding the issue you are currently experiencing.
+{{tag>technote export tapemaster support}}