The purpose of this troubleshooter is to diagnose why new user-ID can not be added.

To diagnose why you cannot add new user-ID, select the error presented:

Are you applying access rights through group assignment only? Yes Click No to the popup This User Has No Access to continue

No Click Yes to the popup This User Has No Access to return to Access tab and add access rights.

User-ID must be unique, create unique user-ID or remove duplicate.

Select group to assign user to from the drop-down list or add new group.

User-ID is either blank or has an illegal character, or starts with a space, period or dash. Ensure user-ID follows correct user-ID protocol

Duplicate email address already assigned to another user