Differences

This shows you the differences between two versions of the page.

--- desktop:logon_window [2018/12/17 00:58] – [Access Revoked] Scott Cunliffe
+++ desktop:logon_window [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 8: / Line 8: @@
 Check ''No MD5'' if using Active Domain Integration.
+If you have been assigned [[technote:onetimepassword|One Time Password]] and have not yet activated it, follow the instructions at
+If you have been assigned [[technote:onetimepassword|One Time Password]] and have activated it, enter the code from your authenticator app.
 Click ''OK'' to login.
@@ Line 15: / Line 19: @@
 ===== Login Errors =====
-==== Incorrect User-ID ====
+For troubleshooting login errors see  [[troubleshooting:login|Troubleshooter Login]]
-If you enter an incorrect [[object:user|User-ID]] you will see a popup displaying **User-ID is undefined**.  Check to make sure your [[object:user|User-ID]] (or email if associated with your [[object:user|User-ID]]) is correct before logging in.
-{{:master:tapemaster_login_user_undefined.png}}
-==== Incorrect Password ====
-If you enter an incorrect [[general:password|password]] you will see a popup displaying **Logon Failed**.  Ensure your password is typed in correctly.
-If using Active Domain Integration, ensure **NO MD5** is checked.
-{{:master:tapemaster_login_failed.png}}
-==== Access Revoked ====
-After 4 successive incorrect logins, [[object:user|User]] access will be revoked as a security measure.
-To reactivate access your administrator will need to reset your password.
-{{master:tapemaster_login_revoked.png}}