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--- troubleshooting:uninstall [2018/01/04 17:48] – created Gerard Nicol
+++ troubleshooting:uninstall [2025/01/21 22:07] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Troubleshooting: Uninstalling TapeTrack Desktop Software ======
+Under normal circumstances all TapeTrack Windows Desktop software can be uninstalled using Windows Control Panel, but occasionally Windows Installer can get confused and disallow the uninstall.
+===== Uninstall Options =====
+You should try each of these options in the order specified.
+--> Uninstall via Windows Control Panel.
+Open the control panel then select ''Programs and Features''
+Right-click TapeTrack TapeMaster and select **Uninstall**.
+Then follow the prompts on the screen to uninstall the software.
+{{:troubleshooting:unistall_via_control_panel.png|}}
+<--
+--> Reboot and try to uninstall via Windows Control Panel.
+To reboot, click the **Windows** icon on the bottom left of your screen, then the **Power** button and click **Restart**.
+{{:troubleshooting:troubleshooting_windows_restart.png}}
+Once rebooted, try to uninstall the software following the instructions in the section **Uninstall via Windows Control Panel**.
+<--
+--> Use Task Manager to terminate the Windows Installer Service and then try to uninstall via Windows Control Panel.
+Press ''**Control-Alt-Delete**'' and select **Task Manager** from the list.
+In the Task Manager window, scroll down to **Windows Installer** in the **Background processes** list and right-click and select **End task**.
+{{:troubleshooting:windows_installer_endtask.png|}}
+<--
+--> Use Regedit to delete the installer registry entries, delete the software from Program Files, and reboot.
+===== Editing The Registry =====
+<note warning>Changes made to the Windows registry happen immediately, and no backup is automatically made. Do not edit the Windows registry unless you are confident about doing so. \\
+ \\
+Microsoft have issued the following warning with respect to the Registry Editor: \\
+//"Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk."//</note>
+==== Registry Backup ====
+<note important>Backup the registry before any making any modifications</note>
+Open regedit and create registry backup by right-clicking the top of the registry tree and selecting Export and saving to an appropriate location.
+{{:master:tapemaster_registry_backup.png}}
+Expand the registry tree to the address Computer\HKEY_CLASSES_ROOT\Installer\Products\F11D585FBAF484747A172372C1B3FA2A
+Right-click the entry F11D585FBAF484747A172372C1B3FA2A and select delete.
+{{troubleshooting:troubleshooting_installer_regedit.png|}}
+Open file explorer and navigate to your TapeTrack Install directory.  Delete the folder Program Files\TapeTrack\TapeTrack TapeMaster
+Reboot computer to activate changes.
+<--