troubleshooting:uninstall
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troubleshooting:uninstall [2018/01/04 17:58] – [Uninstall Steps] Gerard Nicol | troubleshooting:uninstall [2025/01/21 22:07] (current) – external edit 127.0.0.1 | ||
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Under normal circumstances all TapeTrack Windows Desktop software can be uninstalled using Windows Control Panel, but occasionally Windows Installer can get confused and disallow the uninstall. | Under normal circumstances all TapeTrack Windows Desktop software can be uninstalled using Windows Control Panel, but occasionally Windows Installer can get confused and disallow the uninstall. | ||
- | ===== Uninstall | + | ===== Uninstall |
- | - Uninstall via Windows Control Panel. | + | You should |
- | - Reboot and try to uninstall via Windows Control Panel. | + | |
- | - Use Task Manager to kill the Windows Installer Service and then try to uninstall via Windows Control Panel. | + | |
- | --> | + | --> |
- | - Use Regedit to delete | + | Open the control panel then select '' |
- | {{: | + | Right-click TapeTrack TapeMaster and select **Uninstall**. |
+ | |||
+ | Then follow the prompts on the screen to uninstall the software. | ||
+ | |||
+ | |||
+ | |||
+ | {{: | ||
+ | <-- | ||
+ | --> Reboot and try to uninstall via Windows Control Panel. | ||
+ | |||
+ | To reboot, click the **Windows** icon on the bottom left of your screen, then the **Power** button and click **Restart**. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Once rebooted, try to uninstall the software following the instructions in the section **Uninstall via Windows Control Panel**. | ||
+ | |||
+ | |||
+ | <-- | ||
+ | --> Use Task Manager to terminate the Windows Installer Service and then try to uninstall via Windows Control Panel. | ||
+ | |||
+ | Press '' | ||
+ | |||
+ | In the Task Manager window, scroll down to **Windows Installer** in the **Background processes** list and right-click and select **End task**. | ||
+ | {{: | ||
+ | <-- | ||
+ | --> Use Regedit to delete the installer registry entries, delete the software from Program Files, and reboot. | ||
+ | ===== Editing The Registry ===== | ||
+ | <note warning> | ||
+ | \\ | ||
+ | Microsoft have issued the following warning with respect to the Registry Editor: \\ | ||
+ | //" | ||
+ | |||
+ | ==== Registry Backup ==== | ||
+ | <note important> | ||
+ | |||
+ | Open regedit and create registry backup by right-clicking the top of the registry tree and selecting Export and saving to an appropriate location. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Expand the registry tree to the address Computer\HKEY_CLASSES_ROOT\Installer\Products\F11D585FBAF484747A172372C1B3FA2A | ||
+ | |||
+ | Right-click the entry F11D585FBAF484747A172372C1B3FA2A and select delete. | ||
+ | |||
+ | {{troubleshooting: | ||
+ | |||
+ | Open file explorer and navigate to your TapeTrack Install directory. | ||
+ | |||
+ | Reboot computer to activate changes. | ||
<-- | <-- |
troubleshooting/uninstall.1515088734.txt.gz · Last modified: 2025/01/21 22:07 (external edit)